What will you learn?
- How to register patients in, verify insurance and check patients out after a visit
- How to schedule office visits, outpatient testing and inpatient admissions
- How to document in an electronic health record
- How to safeguard patient confidentiality
- How to answer and triage telephone calls
What will you do?
- A graduate of this program may find employment in a variety of settings
- At a hospital as a unit secretary, registrar, biller/coder, or health records technician
- At a medical office at the front desk or in the billing department or even as an office
- At an insurance company, physical therapy center, nursing home, or pharmacy
Discover what others are saying about ACM's Medical Administrative Assistant program
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As a student in our Medical Administrative Assistant program, you will gain a strong
background in medical office skills, business communications, customer service, electronic
health records, and medical coding and billing. This combination of skills prepares
you for a challenging and successful career. As part of this program, you will complete
a 150-hour internship in a medical office that will allow you to apply classroom learning
in an office setting.
Upon completion of this two-year career program, you will be eligible to take the
Certified Medical Administrative Assistant (CMAA) exam offered by the National Healthcareer Association as well as the Certified Professional Coder (CPC) exam offered by the American Academy of Professional Coders (AAPC).
The Medical Administrative Assistant program at ACM is designated as a Health Manpower Shortage Program by the Maryland Higher Education Commission (MHEC).
Program Goals & Learning Outcomes
- Students will apply technology, information literacy, problem-solving, and technical
skills to complete office tasks.
- Students will demonstrate effective professional communication skills
- Students will demonstrate knowledge of the importance of life-long learning in their
- Students will perform their responsibilities while practicing professional and ethical
- Develop Use effective written, verbal and nonverbal communication with patients and
their families, co-workers, other health care providers, and the public.
- Demonstrate analytical and problem-solving skills while performing medical administrative
- Apply appropriate technology to document patient interactions as well as process patient
- Perform medical office skills and responsibilities while practicing professional and
- Practice medical administrative assisting with sensitivity and recognition of cultural
and socioeconomic differences.
- Explain the importance of life-long learning in the medical administrative assisting
field and locate opportunities for continuing education.
Meet the Faculty and Staff
Our experienced, knowledgeable faculty are excited to share their expertise with you
and prepare you to succeed in the diverse, dynamic field of Medical Administrative