ACM Logo


Medical Administrative Assistant

Engage Your Future: Get a start in healthcare!
Often the first person to greet the patient, Medical Administrative Assistants play an important role in the office. They multitask throughout the day going from answering phones to scheduling to checking patients in and out of the office. They can also manage medical coding, insurance information and billing. Medical Administrative Assistants use their skills to keep the office running smoothly!
Practicum Coordinator
Location: ALLIED HEALTH (AH) 124
What will you learn?
  • How to register patients in, verify insurance and check patients out after a visit
  • How to schedule office visits, outpatient testing and inpatient admissions
  • How to document in an electronic health record
  • How to safeguard patient confidentiality
  • How to answer and triage telephone calls
What will you do?
  • A graduate of this program may find employment in a variety of settings
    • At a hospital as a unit secretary, registrar, biller/coder, or health records technician
    • At a medical office at the front desk or in the billing department or even as an office manager
    • At an insurance company, physical therapy center, nursing home, or pharmacy

Why ACM?

Discover what others are saying about ACM's Medical Administrative Assistant program – click an image below.

Program Details

As a student in our Medical Administrative Assistant program, you will gain a strong background in medical office skills, business communications, customer service, electronic health records, and medical coding and billing.  This combination of skills prepares you for a challenging and successful career.  As part of this program, you will complete a 150-hour internship in a medical office that will allow you to apply classroom learning in an office setting.

Upon completion of this two-year career program, you will be eligible to take the Certified Medical Administrative Assistant (CMAA) exam offered by the National Healthcareer Association as well as the Certified Professional Coder (CPC) exam offered by the American Academy of Professional Coders (AAPC). 

The Medical Administrative Assistant program at ACM is designated as a Health Manpower Shortage Program by the Maryland Higher Education Commission (MHEC).

Discover more...

Allegany College is an educational partner with the American Academy of Professional Coders (AAPC).  

Program Goals & Learning Outcomes
Program Goals
  • Students will apply technology, information literacy, problem-solving, and technical skills to complete office tasks.
  • Students will demonstrate effective professional communication skills
  • Students will demonstrate knowledge of the importance of life-long learning in their chosen profession
  • Students will perform their responsibilities while practicing professional and ethical values
Learning Outcomes
  • Develop Use effective written, verbal and nonverbal communication with patients and their families, co-workers, other health care providers, and the public.
  • Demonstrate analytical and problem-solving skills while performing medical administrative assisting tasks.
  • Apply appropriate technology to document patient interactions as well as process patient billing.
  • Perform medical office skills and responsibilities while practicing professional and ethical values.
  • Practice medical administrative assisting with sensitivity and recognition of cultural and socioeconomic differences.
  • Explain the importance of life-long learning in the medical administrative assisting field and locate opportunities for continuing education.


Meet the Faculty and Staff

Our experienced, knowledgeable faculty are excited to share their expertise with you and prepare you to succeed in the diverse, dynamic field of Medical Administrative Assisting.

Lisa Rocks
Program Director

Allied Health 124

A.A.S., Columbus Technical Institute
B.S., Western Michigan University
M. Ed., Frostburg State University
Graduate Study, West Virginia University

R.R.T., C.C.M.A.

Stephanie McCoy
Practicum Coordinator

Allied Health 124

A.A.S., Allegany College of Maryland CPC, CPCD

Lisa Humbertson
Assistant Professor 

Allied Health 124

A.A.S., Allegany College of Maryland   B.S., Southern New Hampshire University 


Amanda Hoover
Assistant Professor 

Allied Health 124

A.A.S., Allegany College of Maryland   B.S., Southern New Hampshire University    M.Ed., Frostburg State University 


Jennifer Bone
Administrative Associate

Allied Health 124

A.S., Allegany College of Maryland  

Search for a program or interest