The Medical Administrative Assistant program is designed to prepare students for careers in medical office settings. The program develops technical, medical and administrative competencies essential for performing administrative support in the healthcare environment. Communication and patient relations techniques are stressed. Classroom skills and knowledge are refined through 150 hours of practicum/internship experience at a College-approved medical facility.
The career of an Medical Administrative Assistant, sometimes referred to as medical secretary, unit support representative, patient relations specialist/navigator, or scribe, is projected to grow significantly by 2020. According to the U.S. Department of Labor, Bureau of Labor Statistics, the career field will grow 41 percent because of the impact of new technologies and the implementation of the Affordable Care Act (ACA).
Upon completion of the Medical Administrative Assistant Program, a graduate will be able to:
- Demonstrate an understanding of medical terminology
- Understand, discuss and/or perform administrative skills in a medical setting including but not limited to: keyboarding; transcription; patient relations; finances; billing; insurance claims processing; coding; scheduling; and records management.
- Demonstrate knowledge of electronic office tools including computers, office and specialized medical software, fax machines, scanners, telephone systems and other technologies used in the medical office.
- Demonstrate and discuss medical ethics and legal issues, office etiquette, cultural diversity, teamwork, human/patient relations and professionalism.
- Communicate effectively with supervisors, co-workers and patients.
- Demonstrate an understanding and appreciation of the importance of proper documentation, maintenance, and confidentiality of the medical record.
- Understand the importance of credentials and continuing education in the medical community.