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Medical Administrative Assistant

Do you have a desire to help people while working in a fast-paced, ever-changing environment? Are you outgoing, patient, computer savvy, and willing to embrace new technologies? If you're attracted to a medical work setting but prefer not to work with direct patient care, Allegany College of Maryland's Medical Administrative Assistant program will prepare you for a career suitable to your interest in the medical field.


Assisting with Medical FormsOur Medical Administrative Assistant program prepares you for a career as an administrative medical assistant with a particular emphasis on communication and patient relations skills. As an administrative medical assistant, you'll be tasked with keeping up with the rapidly changing healthcare and medical insurance technologies and regulations.

Our program develops general medical and administrative skills important for performing administrative support in the healthcare environment, including:

  • Scheduling appointments, testing, and hospital admissions;
  • Greeting patients;
  • Creating, updating and filing medical reports and records;
  • Coding and processing insurance claims;
  • Transcribing medical documents;
  • Editing voice recognition documents;
  • Performing accounting, bookkeeping, and banking responsibilities;
  • Using computer applications to complete various office tasks;
  • Handling correspondence and mailings;
  • Communicating with patients, coworkers, vendors, and physicians effectively;
  • Assisting with basic patient care; and
  • Understanding medical terminology, human anatomy and physiology, diagnostic testing, and medications.

To refine your classroom skills and knowledge, you'll engage in 150 hours of practicum/internship experience at an approved medical facility.

Additionally, you may choose to specialize in different administrative areas of the healthcare community, including Medical Administrative Assistant , Medical Receptionist, Medical Coder and Biller, Medical Transcriptist, and Medical Insurance Claims Processor.

As a Medical Administrative Assistant student, you'll be invited to participate in Phi Beta Lambda (PBL), the collegiate equivalent of Future Business Leaders of America (FBLA) , and its many college-sponsored and community service projects. 

Upon successful completion of our program, you'll earn an Associate of Applied Science degree in Medical Administrative Assistant .

Course Info

As a Medical Administrative Assistant program student, you'll expand your knowledge and gain career training through instruction in:

  • Medical terminology
  • Human anatomy and physiology
  • Pharmacology
  • Basic patient care
  • Vital signs
  • Medical coding
  • Medical transcription
  • Medical insurance
  • Medical records management
  • Computer applications
  • Oral and written communications
  • Scheduling
  • Medical financial management
  • Office management
  • Medical law, Health Insurance Portability and Accountability Act (HIPAA), and ethics

Upon completion of the program, students are eligible to take the certification examination offered by the American Medical Technologists (AMT). With the successful completion of the exam, graduates earn the Certified Medical Administrative Specialist credential. Although credentialing is currently not required in most states, the certification enables Administrative Medical Assistants to be promoted faster and generally earn higher pay, and increase job responsibilities. 

Certification is available for graduates interested in careers in medical transcription or medical coding. Certification for medical transcriptionist is available through the Association for Healthcare Documentation Integrity (AHDI). Certification for medical coding is available through the American Health Information Management Association (AHIMA) and through the American Academy of Professional Coders (AAPC). Both organizations offer certification in hospital-based as well as physician-based coding in addition to apprentice/associate certification. As these exams are not entry-level, students who complete the Medical Coding Certificate Program are encouraged to have at least one year of coding experience before applying for the exam.

A full listing of program courses and their descriptions can be found in the credit catalog.

These links open to specific catalog pages and are best viewed through Firefox, Crome, or Internet Explorer.  Safari browsers will not link to the specific page. 

Career Info

Office Technologies - Administrative Medical Assistant  program graduates enjoy enriching and rewarding careers working in:

  • Ambulatory Care Centers
  • Educational Institutions
  • Home-based Businesses
  • Hospitals
  • Insurance Companies
  • Medical Billing Companies
  • Nursing Homes and Rehabilitation Facilities
  • Physician Offices
  • Transcription companies


For more information check out the following links:

View Salary Information from the U.S. Dept. of Labor

Career Coach - Helping Students Set Career Goals

Faculty/Staff Info
Lisa Rocks, M.Ed., R.R.T, C.C.M.A.
Program Director
Medical Assistant Program
Medical Administrative Assistant Program

Technologies 129

A.A.S., Columbus Technical Institute

B.S., Western Michigan University

M.Ed., Frostburg State University

Additional graduate study at West Virginia University


Cindy Zumbrun, M.Ed., RHIT, CCS-P, CPC, CPC-I  
Practicum Coordinator
Medical Assistant Program


Technologies 126

A.A., Allegany College of Maryland

B.S., M.Ed., Frostburg State University


Lisa D. Humbertson, CMA

Technologies 142

A.A.S.,  Allegany College of Maryland