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Office Technologies - Administrative Assistant

Would you like a position with multiple responsibilities while interacting in an office environment?  Would you like a career that continuously changes because of technology?  If so, Allegany College of Maryland's two-year Office Technologies - Administrative Assistant program may be exactly what you are looking for!

Administrative Assistant Smiling at Desk

Administrative assistants enjoy a constantly changing career that provides many opportunities for growth and advancement. Because of technology, administrative assistants' role in today’s office continues to grow and become more diverse. Traditionally, administrative assistants’ responsibilities included performing and coordinating office administrative tasks as well as communicating information between employees and clients. However, today’s administrative assistants complete many tasks and responsibilities once held for management.

The administrative assistant performs administrative and clerical duties that keep an organization running smoothly. Their responsibilities include:

  • Scheduling meetings and appointments;
  • Organizing and maintaining paper and electronic files;
  • Managing projects;
  • Conducting research;
  • Communicating information through telephones, mailings, web sites and email to coworkers and clients;
  • Making travel arrangements;
  • Integrating information through computer applications.

According to the U.S. Bureau of Labor Statistics, employment of administrative assistants is expected to grow approximately 11% through 2018.  For administrative assistants willing to continue their education and training, opportunities for advancement are great. The continued growth of office technology, automation, and business reorganization will continue to expand the role of the administrative assistant in the workplace.

Many of the courses for the Office Technologies - Administrative Assistant program are available in the traditional classroom setting during the day and evening. Courses are also available online.  Successful completion of this program qualifies a student for an Associate of Applied Science degree in Office Technologies – Administrative Assistant.

For individuals looking for a way to update their skills to make them more marketable in today's work or to discover if a career as an office specialist meets their needs, a Letter of Recognition might be the pathway that will assist in reaching these goals. We are currently offering two Letters of Recognition which include Transcription Support Specialist and Legal Transcription Support Specialist.

While attending Allegany College of Maryland, Office Technologies – Administrative Assistant students are invited to participate in the student organization of Phi Beta Lambda (PBL).  Phi Beta Lambda is the collegiate equivalent of FBLA (Future Business Leaders of America).  The organization participates in many college sponsored and community service projects.


Certification for administrative assistants is available through the International Association of Administrative Professionala (IAAP). The Certified Professional Secretary® and the Certified Administrative Professional® are both offered through this organization. More information about these certifications can be obtained by visiting the IAAP website.

Additionally, students who successfully complete this program would have the skills necessary to attempt the Microsoft Office Specialist exam in Word, Excel, and/or Access. These exams are used to assess how well individuals know the Microsoft Office software packages. This certification is a globally recognized standard for demonstrating desktop skills.

While certification does not guarantee employment, employers may be willing to pay up to 10% more for certified professionals (

Opportunities exist at all levels for a graduate with Office Systems Support (one-year option) or Business Office Support Specialist (one-semester option) certificates. Courses completed in these certificates are required in the two-year Administrative Assistant Option.

Course Info

The Office Technologies - Administrative Assistant program at Allegany College of Maryland will prepare you for an exciting career. We offer courses in the following skill areas: 

  • Technology
    • Microsoft Office including Outlook
    • QuickBooks
    • Web page development
    • Voice-recognition software
    • Integration of software packages
  • Communication
  • Document processing
    • Information management
    • Correspondence
    • Verbal skills including answering a business office's telephone in a professional manner
  • Business professionalism and ethics
  • Accounting/Bookkeeping
  • General office skills
  • Customer service skills

A full listing of program courses and their descriptions can be found in the credit catalog.


Career Info

Administrative Assistants are employed in most businesses, health and legal environments. Employment opportunities for administrative assistants exist in a variety of fields. The list includes but is not limited to:

  • Government
  • Education
  • Construction
  • Healthcare personal care, and social assistance
  • Research
  • Retail
  • Technology
  • Human Resources
  • Financial


For more information check out the following links:

International Association of Administrative Professionals (IAAP) -

View Salary Information from the U.S. Dept. of Labor

Faculty/Staff Info
Peggy Hughes, Associate Professor and Program Director

Technologies 124

A.A., Allegany College of Maryland

B.S., Shepherd University

M.Ed., Frostburg State University

Thea Hosselrode, Associate Professor

Technologies 125

A.A. Allegany College of Maryland

B.S., M.Ed., Frostburg State University

Cindy Zumbrun, Assistant Professor

Technologies 126

A.A., Allegany College of Maryland

B.S., M.Ed., Frostburg State University