Hospitality from the HEART – A Course in Extraordinary Service (PRO988)
Join Katherine Foley Roden, SPHR, respected leader in the hospitality industry, in a one-day training program, that will help business leaders gain an experiential understanding of 5 principles of service that allow them to create a culture that Engages employees, Empowers the members of any organization to deliver extraordinary service and Creates loyal guests. Participants will not only understand those principles, but will be able to apply what they have learned to their own organizations. Not only is Katherine a leader in the hospitality industry, but she also specializes in organizational development, human resource management, and training. She has coached and trained thousands of employees at resorts and businesses throughout the United States, Puerto Rico and Canada and co-authored the book, Hospitality From the Heart.
9/25, Wednesday (1 Session)
9:00 AM-4:00 PM
Instructor: Katherine Foley-Roden SPHR
Course Cost: $189.00
Maryland Senior Course Cost: $184.00
Continental breakfast and catered lunch is included.