Dealing With Difficult People and Conflict (RLS504)On a daily basis we have contact with people that are less than pleasant and cooperative. The fast-paced world of work and life are complex enough without the added stress of dealing with difficult people. This workshop will focus on strategies for maximizing our performance while offering solutions to handling difficult personalities. We will also explore the potential of utilizing difficult situations as an opportunity to enhance relationships and collaboration with others.
The workshop will include the following topics:
· Examination of encounters we have with difficult personalities and behaviors.
· Identification of buttons that are pushed by difficult people that limit our efficacy and performance.
· Exploration of the exchange process in which our emotions often compromise our success at reaching a favorable outcome of a problem.
· Identification of strategies that we can utilize to defuse and minimize difficult behaviors of people and their impact on our effectiveness.
Presenter: Gary J. Durr, Out of the Box Learning Solutions, LLC
Schedule: The workshop will be three hours in length, 9 AM - Noon on December 11, 2013.
Location: ACM, CE-8
Course Cost: $55.00