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Allegany College of Maryland has assembled the following information about student outcomes for graduates of the Human Service Associate Degree Program and is pleased to provide this information as part of its response to the Summary of the Higher Education Opportunity Act (HEOA) reauthorized in 2008.

 


Allegany College of Maryland's Human Service Program has been fully accredited by the
Council for Standards in Human Service Education
since 1982.



HIGHLIGHTS: PROGRAM OUTCOMES

  • The Human Service faculty are masters level social workers with over 35 years of professional experience in the helping fields to the Program.

  • This program provides an excellent Faculty to Student ratio of 1:13.

  • The average number of matriculating students over the past six years has been 16 and the average number of graduating students has been 11 students which is identical to the 2008 Self-Study. Only 2 students in this timeframe withdrew for academic reasons; the remaining students withdrew for health or personal reasons or moved out of the area.

  • Eighteen employers(sized from 2 to 2200 employees) responded to a Survey Monkey survey. Twenty-five areas of preparation for entry level employment were included in the survey; employers rated Human Service graduates with particularly high ratings for work ethic and helping skills.  

  • 100% of fieldwork supervisors that provided feedback rated the interview process, the Supervisor's Orientation and the faculty support in the field as "Very Satisfied" to "Somewhat Satisfied", with the majority giving these components the highest rating. 

  • 100% of recent graduates responding to a survey were either "Extremely Satisfied" (88%) or "Satisfied" (12%) with preparation for employment in the Human Service field.

  • Alumni responses to a survey were overwhelmingly positive with 94% stating their preparation for continuing their education was "Excellent."  One person (6%) gave a rating as "Very Good".

 

STUDENT PROFILE CHART: 2008-2013


 

Entering Clinical Class

Year

 

 

N= # Accepted

 

 

#

Grad

 

# Completed Clinical

 

#W/D

or

Failed Clinical



Gender

(of those completing clinical)

 

 

Minority Status

 

 

FT/PT

 

 

WV

 

 

PA

 

 

MD

2008

16

7

7

9

6F/1M

1

1

0

2

5

2009

14

12

12

2

11F/1M

1

1

2

2

8

2010

12

10

10

2

10/0M

0

1

0

2

8

2011

23

15

15

8

15F/0M

0

2

3

2

10

2012

17

15

15

2

15F/0M

0

    1

3

4

8

2013

14

8*

10

4

8F/2M

2

2

0

4

6

 


 

 

 

 

 

 

 

 

 

TOTALS

2008-2013

 

96

 

67*

 

69*

 

27

 

65F/4M

 

4

 

8

 

8

 

16

 

45

 

            * 2 Class of 2013 students completed Clinical classes but require 2 more general ed courses, they will graduate in December 2013.

2008-2013 2002-2008
AVERAGE CLASS SIZE OF ACCEPTED STUDENTS 16 16
ACCEPTED, COMPLETED CLINICAL /  ACCEPTED, GRADUATED*
72%/70% 75%/70%
MEN COMPLETING CLINICAL
6% 5%
MINORITIES COMPLETING CLINICAL 6% 5%
COMPLETING CLINICAL FROM  MD / PA / WV

65%/23%/12%

68%/32%/5%
COMPLETING CLINICAL FT STUDENTS /  P/T STUDENTS 98%/2%  98%/2% 

 

 

 

 

 

 

 

 

 

 

 


For more detailed information click a category link below:

 

LEARNING OUTCOMES FOR HUMAN SERVICE ASSOCIATE DEGREE

STUDENT PROFILE

FACULTY

FACULTY/STUDENT RATIO

MATRICULATION/GRADUATION RATES

EMPLOYMENT/SALARY LEVEL STATISTICS OF GRADUATES  

EMPLOYER FEEDBACK  

FIELDWORK SUPERVISOR FEEDBACK  

RECENT GRADUATE FOLLOW-UP SURVEY  

ALUMNI WITH ADVANCED DEGREES SURVEY  

ROLE OF THE PROGRAM ADVISORY COMMITTEE IN PROGRAM ASSESSMENT

 



  

 LEARNING OUTCOMES FOR HUMAN SERVICE ASSOCIATE DEGREE

  • Written and Oral Communication: Demonstrate a level of proficiency in reading, writing, speaking, and listening to communicate effectively.
  • Professionalism/Work Ethic: Demonstrate a commitment to the highest standards of ethical and professional behaviors and attitudes that reflect a respect for self, clients, co-workers, supervisors, and the community.
  • Core Helping Skills: Demonstrate competency in the core helping skills of listening, assessment, counseling and interviewing, group work, advocacy, case management, and community work.
  • Self-Awareness: Demonstrate actions that reflect an awareness of one's own values, cultural bias, philosophies, personality, and style in the effective use of the professional self 
  • Workforce Wellness: Use a range of mind/body skills for self-care and renewal and model healthy coping techniques for clients and co-workers.
  • Social Action & Civic Engagement: Demonstrate active leadership skills that collaboratively engage others to address and resolve political, social, and community problems so as to foster social justice and a sense of community across differences. 

 

STUDENT PROFILE  (as of Spring 2013)

  • New Students Entering/Year
    • The average number of students entering the Clinical Phase for the last six years has been 16. 
  • State of Residence
    •  65% of Human Service students completing the clinical phase are from MD, 23% from PA, and 12% from WV.
  • Diversity
    •  6% of the students have minority status which reflects the composition of the community.
  • Gender
    •  The percentage of males enrolled in Human Service declined by 2% since 2008, from 8% to 6%.
  • Enrollment Status
    • Only a very small percentage of the students are part-time (2%) with full time enrollment being the norm by the time the student is in the Clinical Phase.
  • Age
    •  The number of older students (30+) enrolling in the clinical phase of the Program shows a steady increase with 47% of the students over 30 and 53% over 20.

 

FACULTY

  • Number of Adjunct Faculty: 0
  • Number of Fulltime Faculty: 2

 

 FACULTY/STUDENT RATIO

  • 1:13 (as of Spring 2013)

  

MATRICULATION/GRADUATION RATES (2008-2013)

  • The average number of matriculating students over the past 6 years has been 16 and the average number of graduating students has been 11 students. Only 2 students in this timeframe withdrew for academic reasons; the remaining students withdrew for health or personal reasons or moved out of the area. 

      

EMPLOYMENT/SALARY LEVEL STATISTICS OF GRADUATES 

  • Employment Rate within 6 months of Graduation (Class of 2012):
    For those students seeking employment:
    • 75%  Are working  in the Human Service field (9 people)
    • 8%    Not working and seeking work (1 person)
    • 17%  Unknown ( 2 people whose phone numbers/email contact changed)
  • Salary levels (Recent Graduate Survey 2008-2013):
    • 28% making between $18,000-$25,000
    • 14% making $25,000-$30,000
    • 21% making over $30,000
  • Areas of Employment(Recent Graduate Survey 2008-2013):  
    • Developmental Disabilities: 33%
    • Addictions: 25%
    • Children and Adolescents: 25%
    • Older Adults: 13%

 

EMPLOYER FEEDBACK  (June 2013 Employer Survey)

Eighteen employers responded to the Survey Monkey survey with a range in size from 2 to 2200 employees. Twenty-five areas of preparation for entry level employment were included in the survey.

  • 79% percent of the employers had hired a Human Service graduate in the last year.
  • 79% of employers surveyed indicated the number of positions for entry level human service workers would remain the same; 14% indicated an increase; 1 employer expected a decrease.
  • The employers appear to be very satisfied with Human Service graduates.  Of the 25 skill areas rated, only 6 areas included ratings of "Poor" and each of these only had 1 respondent per area. All other ratings for the 25 areas were either" Very Good", "Good", or "Average".
  • 70% of employers felt that an AA in Human Service from ACM was a "Plus" and 23.1% said it was a "Plus, but not Essential." Only 1 employer indicated that an Associate's Degree from ACM is '"Of Little Importance."
  • Work Ethic was the strongest area of preparation noted by the respondents with 85% citing this as either "Very Good" or "Good"
  • Counseling and Interviewing, Planning Skills, Human Service Systems/ Resources, Helping Process, Verbal Communication, Ethical Issues, Case Recording skills, Problem Solving skills, Team work, and Group Work Skills were the next strongest with 77-78% of the employers rating them as "Very Good" to "Good."
  • A representative comment was:
    • "I believe the Human Service Program is top-notch, and I am happy it exists to prepare students for careers in the field."

  

FIELDWORK SUPERVISOR FEEDBACK (2010-2013)

  • 100% of those responding rated the interview process, the Supervisor's Orientation and the faculty support in the field as "Very Satisfied" to "Somewhat Satisfied", with the majority giving these components the highest rating. 
  • 51 out of 52 supervisors was "Very Satisfied" with the Fieldwork Evaluation tool
  • 48 out of 52 supervisors said they would hire an ACM Human Service graduate based on their experience that semester.
  • 50 out of 52 supervisors said that the quality of ACM students was either better than or similar to students they had from other programs
  • 47 out of 52 supervisors gave "Excellent" or "Good" ratings to their student on all of the categories (ethical knowledge, preparation for field work, work ethic, etc.) Only 1 supervisor rated the student as "Poor" on more than one category.
  • Consistently strong ratings were given in the categories of Ethics, Classroom preparation, and work ethic.

 

RECENT GRADUATE FOLLOW-UP SURVEY (Recent Graduate Survey 2008-2013)

  • Employment
    • 60% are working in the field of Human Services with 24% of these individuals as part time workers while in school.

  • Satisfaction with Academic Preparation for the Workforce and Transfer for an Advanced Degree
    • 77% were "Extremely Satisfied" or "Very Satisfied" with their career decision to enter the human service field, 15% were "Satisfied", and none were "Unsatisfied."
    • 87% of those answering the question about the quality of classroom instruction in the HS program rated it as "Excellent", 13% as "Good", and 4% (1 person) as "Poor."
    • 100% of the respondents were either "Extremely Satisfied" (88%) or "Satisfied" (12%) with preparation for employment in the Human Service field.
    • 92% were either "Extremely Satisfied" (87%) or "Satisfied" (12%) with preparation for transfer.
    • 100% were either "Extremely Satisfied" (71%) or "Satisfied" (29%) with Advising.
    • Twelve out of 19 comments on the survey mentioned how much they valued the fieldwork experiences of the Program
    • Seven out of 19 comments on the survey mentioned how much they personally had changed or grown in the Program.

  • Transfer for Advanced Degrees
    • 32% (8) had completed a BA/BSW/BS degree since graduating and 24% are enrolled in a program leading to an advanced degree.
    • 4 of the graduates were attending or had graduated from FSU, 2 from at Salisbury BSW (Hagerstown outreach program), and 5 from other four year schools. 1 student was enrolled at ACM.
    • 50% had future plans for a Bachelor's degree and 50% also had plans for a Master's degree (7 were interested in psychology and 4 in social work)

  • Some representational comments from the Survey include:
    • "The Program is ideal for someone interested in pursuing a career in the helping field and/or someone who wishes to receive a social work or psychology degree."
    • "I feel I would not nearly be the person I am or have succeeded as much had I not went through this program. It tested my every ability, but I doubt I would have had the strength to make some of the life changes I have if it was not for this program."
    • "I have been pushed and challenged in ways I have never been before. The program has changed my life and I couldn't feel better prepared for the next chapters of my life."
    • "The program was more challenging and informative than the Bachelor's degree in the helping field that I completed"

 

ALUMNI WITH ADVANCED DEGREES SURVEY (June 2013)

  • The responses to this survey were overwhelmingly positive with 94% stating their preparation for continuing their education was Excellent.  One person (6%) gave a rating as "Very Good".
  • 100% of the respondents rated preparation for advanced degrees in the area of "Work Ethic" as "Very Prepared".
  • All but one respondent (94%) rated preparation for advanced degrees in the following areas as "Very Prepared": Helping Skills, Personal Development, Interpersonal Skills, Fieldwork, and Wellness/Self-Care Skills.
  • All but two respondents (88%) rated preparation for advanced degrees in writing and oral presentation skills as "Very Prepared" and all but 3 respondents (81%) rated preparation for advanced degrees in Critical Thinking Skills as "Very Prepared.
  •  Representative comments included:
    • "I still praise the Human Service Program for the preparation it has given me to be where I am today."
    • "The Human Service program is extraordinary! It helped make me who I am...  I feel the students who come from the Human Services Program are better prepared for the workforce than those from the advanced degree programs."
    • "Obviously there is always room for improvement. However, I honestly feel as though I received everything I needed to continue my advanced degree and be successful in my graduate career.

 

ROLE OF THE PROGRAM ADVISORY COMMITTEE IN PROGRAM ASSESSMENT

  • Summaries of available evaluation surveys are distributed at advisory committee meetings and the Human Service Program Director leads a follow-up discussion.
  • PAC members are actively involved in reviewing curriculum changes and participate in small Task Groups which oversee this process  
  • Every ten years a DACUM process is used to review curriculum content as related to and workforce needs