Technical Support One-Year Career Program

Technical Support and Help Desk operations are an important part of computer operations in almost every company and organization today. Students will examine general technical support concepts, responsibilities and customer service skills. Students will troubleshoot, analyze, identify and diagnose errors, using established processes and procedures. This is a career program and is designed to enable students to seek employment at the program's completion.

Students must achieve a "C" or better in the required computer courses. All credits are transferable to the Computer Science and Technology associate degree program - Technical Support Option if the student wishes to pursue further studies.

Successful completion of this program qualifies a student to apply for a Certificate in Technical Support.

Gainful Employment Program Disclosure

Technical Support (CIP Code 52.1201)

U.S. Department of Labor's Summary Report for Technical Support - Computer User Support Specialists (SOC Code 15-1151) :

http://www.bls.gov/soc/2010/soc151151.htm

Costs of the Program

This rate is an estimate relative to the course selection of the student. Cost is subject to change with increases in course materials and credit fees.

Enrollment Rates

Academic Year 2010 Enrollment rates*: 3 (July 1, 2009-June 30, 2010)

Number of Graduates:  1

Percentage of Graduates with student loan debt: not applicable**

Median Loan Debt: not applicable**

On-time Graduation Rate: not applicable**

Job Placement Rate: In compliance with federal government guidelines, job placement rates will be reported once federal methodology for determining rates is developed.

*Enrollment rates are nonduplicated students not pursuing a higher degree.