1. Be sure you are using the correct Blackboard username and password
Username and Password format is:
fmlast
Where:
f = first initial
m = middle initial
last = last name
There is a chance that more than one student may have the same
first and middle initials and last name. In this case, a number
will be added to the end of the username (2,3,4 etc.) to differentiate
the users. For example, if your name is Mary Jane Smith and you
have tried mjsmith with no success, try mjsmith1. Usernames are
case sensitive and should be entered in lower case letters.
Previous Blackboard Users
(before Spring 2008)
Continue to use your current password with Blackboard as you have. |
Passwords will initially be set to your Student ID. You are responsible for keeping your password secure. You should
change your password the first time you log into Blackboard and
periodically throughout the semester. You should also update your
email address the first time you log into Blackboard and keep
it updated throughout the semester.
2. Be sure you don't have the caps lock key on.
3. Be sure you are using an authorized version of Internet Explorer
or Firefox. (IE is recommended).
Internet Explorer (recommended)
If you are running Internet Explorer (recommended) view
the Internet Explorer version recommendations for your computer.
To see what version of IE you are running on your computer click
on the "Help" menu item in your browser and then "About
Internet Explorer".
To download the latest version of Internet Explorer click
here.
Firefox
If you are running Firefox view
the Firefox version recommendations for your computer.
To see what version of Firefox you are running on your computer
click on the "Help" menu item in your browser and
then "About Firefox".
To download the latest version of Firefox click
here.
All browsers
Should have Java enabled (not required for all courses)
Should have Cookies enabled
Should have security settings set to medium or low
You should have pop-up blockers disabled
4. If you have pop-up blocker software installed on your computer,
be sure it is disabled while connecting to your course.
5. Your security settings must be set to medium or low. To
re-set your security settings:
Internet Explorer:
- Click on "Tools" in the menu bar
- Choose "Internet Options"
- Click on "Privacy" tab
- Slide bar to medium or low
- Click on "Apply"
6. Cookies must be enabled. To enable cookies:
Internet Explorer:
- Click on "Tools" in the menu bar
- Choose "Internet Options"
- Click on "Privacy" tab
- Slide bar to medium or low
- Click on "Apply"
7. Java scripting must be enabled. To enable Java scripting:
Internet Explorer:
- Click on "Tools" in the menu bar
- Choose "Internet Options"
- Click on "Security" tab
- Click on the "Internet" icon
- Click on "Custom Level" button
- Scroll down until you see "Scripting of Java Applets".
Set this to "enable".
- Click on "OK"
- CAUTION: Be sure that you don't unintentionally modify any
other settings
8. Be sure you are going to blackboard.allegany.edu to
log in (the "gateway" page that has "Login"
and "Course Catalog" buttons) and not the page that has
the actual windows for username and password ( http://blackboard.allegany.edu/webapps/login,
the page that appears after clicking on "Login" on the gateway
page).
The error message "Could not login. The username or password
is incorrect" will appear if you do not use the gateway page.
9. If you get a blank screen instead of the Blackboard login screen
when you go to blackboard.allegany.edu it may be due to the version
of Firefox you are using.
Firefox (and some other browser versions) is not 100%
compatible with Blackboard. To get the log in screen, hit the refresh
button several times. Alternatively, you can go to blackboard.allegany.edu/webapps/login
to log in.
10. If you get an error message "Authentication module -
empty result set for session query" be sure that you have
"cookies" enabled (see above).
11. If you get an error message "No authorization credentials
provided"
In Internet Explorer:
- Click on "Tools" in the menu bar
- Choose "Internet Options"
- Click on "Security" tab
- Click on the "Internet" icon
- Click on "Custom Level" button
- Scroll down until you see "Active Scripting". Set
this to "enable".
- Click on "OK"
- CAUTION: Be sure that you don't unintentionally modify any other
settings
12. Instructor is unable to open an assigment file that you submitted
in Blackboard.
When submitting word processing documents to your instructor using
Blackboard, files must be of the type MS Word (.doc) or text (.txt
or .rtf). If you submitted a file of a different type (such as a
Word Perfect file) you will need to save the file as a text document
and then re-submit it. (After choosing save, be sure to set the
file type to "txt" or "rtf".)
You may also have submitted a file to the instructor with an invalid
file name. File names cannot have special characters such as a "#"
or spaces. Rename the file using a valid file name and resubmit
the file to your instructor.
13. When taking a test or quiz, the test doesn't appear on the
screen after you answer "yes" to "take assessment now?".
You have pop-up blockers active on your computer. Some instructors
set up their tests so that they appear in a separate window (pop-up).
Pop-up blockers will inhibit this. Disable the pop-up blocker.
